Final Sale Agreement

RETURNS & EXCHANGES

The return and exchange policy described below only applies to consumers who have purchased the product for 30 calendar days from the date of delivery of the product.
A customer can return the item for an exchange or refund within this period.

 

WARRANTY

In the event the product is found to have manufacturing or quality defects, the warranty request is immediately approved.


Blue Suede Shoes NY, will proceed to make the changes and accept the returns of the products, as well as approve the guarantee only if it meets the following requirements

 

  • To complete your return, we require proof, in this case the order number.
  • All returns must be channeled through the platform
  • The item must be unused and in the same condition you received it.
    (It must have the labels still attached, It must also be in the original packaging).
  • The product must not be modified by the buyer or altered from its original state, it must also be in good condition and clean.

To make the exchange or return request you must send the request to our email ordenes@ecomstore4you.com, and inform the order number

 

Instruction or steps to make a return:

  • 1) Use the label we sent you.
  • 2) Please confirm when you send the product.
  • 3) As soon as the product arrives, we make the exchange or send the refund (3 business days).
  • If 30 days have passed since your purchase, no exchange or refund can be made.

There are certain situations where only Full or partial refunds are granted:

  • Any item that is NOT in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery
  • The return of a product only applies to outer garments, underwear cannot be returned

Total or partial refund is only granted when:

  • Any item NOT in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned after 30 days of delivery.
  • The return of a product only applies to outer garment, the underwear has NO change.

The warranty of a product is lost when:

The product is misused
Contact of the product with chemical elements, bleach or detergents whose properties cause discoloration in the material, or scratches.
In case there is an alteration or intervention of the consumer to the original design of the product
Normal wear and tear from the use of the product.

END OF SEASON SALE

For the final sale days of the season, no returns or refunds will be made, unless the order sent (size or color) is not the one requested.

REFUNDS

(if appropriate)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed (take into account the previous point, stained product ... paragraph such) and it will be automatically applied to your credit card or original payment method, within a period of 30 days from the request of the client, this time depends on the response of the banks with which the purchase was made, after having confirmed the process of the reversal of the money and this has not been reflected yet, the client must contact the bank.

For security reasons, the money will be reimbursed to the same account that originated the transaction or who made the purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your item along with the approval or rejection of your refund.
If your request is approved, the refund will be processed and automatically applied to your credit card or original payment method, within a period of 30 days from the client's request, this time depends on the response of the banks with which the purchase was made, after having confirmed the process of the reversion of the money and that this has not been reflected, the client must contact the bank.
For security reasons, the money will be reimbursed to the same account that originated the transaction or who made the purchase.

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