FAQ

Do I have to register to place an order?
You do not have to register to shop online. You have the option to sign in as a Guest to bypass the registration feature.

What are the benefits of registering?
* Place an order in just a few clicks, without having to re-enter your shipping information and other details each time you shop.
* Easily track your order status and history.
* We’ll keep track of the items you’ve already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items in your shopping cart for purchase at a later time does not guarantee item availability.
* Registration is completely free!

How do I register?
To register you will be asked to register with your existing email account information. We do not have access to your log in information.

Placing an Order
Why can’t I add an item to my shopping cart?
If a notification that an item is not available is received when attempting to add the item to your cart, the item is currently sold out and we are in the process of removing it from our site. We do receive restocks and new items daily so keep checking back!

Payment
BlueSuedeShoesNY.com accepts PayPal, Visa, MasterCard, Discover, and American Express cards. Credit card is the easiest and fastest form of payment. Just fill in your credit card information on the online form and rest assured that your confidential credit card information is being securely transferred to our payment system.
Order Status

I didn’t receive an order confirmation or shipping confirmation email. What should I do?

We are sorry that you did not receive confirmation of your order. It’s possible this could have gone to your bulk email folder or we have an incorrect email address for you. Please contact us at 954-376-6044 or Sales@shoefactorydirect.com and we can verify your order was placed and resend you an email confirmation.

How can I check the status of my order?

Once your order is shipped, your order confirmation email will update to show a shipped status and will include your tracking number if applicable. You will also receive a separate email with any tracking information once your order ships out. Generally, Standard orders will ship out in 3 business days and Expedited orders will ship out the same day if placed by 12:00 ET, Monday – Friday.

I placed my order on the weekend with Expedited shipping. Why hasn’t it shipped out yet?

All orders received on weekends are processed the following business day, including Expedited orders.

How do I cancel or change my order or address after my order has been placed?


Due to our efforts to ensure that you receive your order as quickly as possible, once an order is submitted, it is usually not possible to change or cancel it. Please call us immediately at 954-376-6044, during our business hours of 9 AM – 5 PM ET, Monday – Friday. We cannot cancel or change orders by email.

Can I still return an item even if I do not have my invoice?

You can return your merchandise without an invoice. Please include the following information so we know which account to credit when processing your return. 1. First and last name 2. Billing and shipping address 3. Phone number 4. Email address We do recommend that you call us at 954-376-6044. and we can provide you with your order number to include with your return.

How can I find out the status of my Return?

Generally returns take 7 business days to be processed. We do not know whether your package is received by our warehouse until it is processed. We recommend shipping your package with a tracking number in order to track it’s delivery date. Once your return is processed you will be emailed a confirmation email.

Can I request an item to be restocked?

We do receive restocks and new items weekly; however we do not know in advance if we will receive a particular item back in stock. For all the newest merchandise check New Arrivals daily to see what’s new! We do accept special orders. Formal special orders can take 2-3 weeks to receive. Please contact us at 954-376-6044. , Monday – Friday 8am – 5pm ET or sales@shoefactorydirect.com and we will be happy to place your formal special request for you.


How do I contact you?

We are always excited to hear from our customers. If you would like to place an order, ask a question or request information from BlueSuedeShoesNY.com, we recommend that you contact us via: Email: Send us an email at sales@shoefactorydirect.com. Our trained customer service representatives will reply to your request within 72 business hours. Telephone: If you need immediate attention, you can call us at 954-376-6044. Customer Service hours are Monday through Friday, 9am to 5 pm Eastern Time.


Do you have physical stores?

At this time BlueSuedeShoesNY.com is an online store only. This allows us to add new merchandise quickly. However, we do have a mailing list for our email newsletter and postcards. This way you will always be in the know about special Promotions and sales.
Privacy
BlueSuedeShoesNY.com respects your privacy. We never sell, rent, or give away your name, email, or address to anyone. All information provided is used exclusively by BlueSuedeShoesNY.com.

How do I return my product?

Before returning merchandise to Blue Suede Shoes NY, you are required to obtain a Return Merchandise Authorization (RMA) number from our Customer Supports. Returns without a RMA number attached on the package will not be accepted; we will not be responsible for losses of any kind. Please call 954 376 6044 or email us to sales@shoefactorydirect.com for an RMA number.
Please inspect your order once you receive them, Blue Suede Shoes NY allow customer to inspect the shoes within 30 days of the ship date. However, we cannot accept garments that have been worn, washed, or altered. Simply fill out the return form on the back of your invoice and send us the items you would like to return/exchange
Order delivered over 30 days will not be receive any credit or refund regardless of defectives or mishandling.
Refused, unclaimed, or undeliverable merchandise returned due to the customers’ error or change of mind are subjected to 25% restocking fee, in addition to all freight charges.
However, if your returned merchandising is due to the defective or mishandled of the products, or we shipped wrong product to you, and the worse scenario that we don’t have the right product for the replacement, we will either issue a store credit or refund your credit card or PayPal.
Return WITHOUT original cartons or individual shoe box will be charge for 25% restocking fees.
*As required, all customers needs to send us the pictures as proofs for the defective items before we issue any refund or store credit. Women Fashion Shoes reserves the rights not to issue refund or store credit without any evidence.

When my return will be processed?

Most refunds are processed within five business days once the merchandise is received at our warehouse and properly check for damaged. Credit for the returned item(s) will be posted to your credit or debit card or PayPal account in accordance with your financial institution’s procedures check refunds for merchandise paid for by check or wire transfer will take a maximum of 14 business days. We do send a confirmation email when your refund has been processed.

Am I responsible for return shipping fees?

Customers are responsible for all returned shipping fees associated with refunds, which are not due to defective or mishandled merchandise.
Send all return merchandise to:

Blue Suede Shoes, Return
9335 beverly Boulevard
Pico Rivera, California 90660